Refund policy

Returns & Refunds

Ulahuqofepuxivo
Stefanie Gina Ginter
Werkstattweg 9, 79098 Freiburg, Germany
Email: info@ulahuqofepuxivo.store
Phone: +49 761 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ulahuqofepuxivo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A piece or accessory must be returned complete and in its original packaging; a table that has been fully assembled and used cannot always be returned in a resaleable state, and a made-to-order piece built to your specification may be exempt from the withdrawal right. Unused stock items in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your room and doorways, and the wood and finish before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Solid wood is natural and its grain, colour and movement vary and develop with age and humidity; oil, felt pads and leveling feet are consumables. Marks, splitting or damage from exceeding the stated top load, from sitting or standing on a table, from wood left standing wet or in direct heat and sun, or from a tall console allowed to tip, are not warranty defects, and these are furniture items to be assembled and cared for correctly.